Marketplace Account Management
Stop drowning in daily marketplace operations. We manage your Amazon, Flipkart, and Meesho accounts end-to-end — orders, catalog, returns, ads, and account health — so you can focus on growing your business.
All Major Indian Marketplaces — One Team
One dedicated account manager handles all your marketplace operations so you never miss an order, customer message, or account health alert.
Amazon India
- •Seller Central daily monitoring
- •FBA inventory management
- •Sponsored Products ads
- •Account health maintenance
- •ASIN reinstatement
- •A+ Content management
Flipkart
- •Seller Hub management
- •Smart Fulfillment inventory
- •Flipkart Ads management
- •F-Assured maintenance
- •Return & refund handling
- •Catalog quality optimization
Meesho
- •Supplier Hub management
- •Order dispatch tracking
- •Return management
- •Catalog updates & pricing
- •Quality score optimization
- •Boost campaign management
Other Platforms
- •Myntra seller management
- •Nykaa seller portal
- •JioMart management
- •Snapdeal account
- •Ajio marketplace
- •Custom marketplace on request
Every Aspect of Your Marketplace — Covered
Order Management
Daily order monitoring, dispatch scheduling, tracking updates, and on-time delivery compliance across all platforms
Catalog Management
New product additions, price updates, inventory sync, image updates, and listing quality improvements
Customer Messages
Responding to buyer queries, handling escalations, and maintaining seller rating within 24-hour SLA
Returns & Refunds
Return tracking, item inspection disputes, refund approvals/rejections, and return rate analysis
Account Health
ODR, late shipment rate, cancellation rate monitoring — early alerts and corrective action before metrics worsen
Ads Management
Sponsored Products campaign creation, keyword bidding, ACOS optimization, and weekly ad performance review
Performance Reports
Weekly WhatsApp summaries and monthly detailed reports — sales, returns, ad performance, and growth insights
Account Health Recovery
Plan of Action (POA) for violations, suspension appeals, ASIN reinstatement, and policy compliance guidance
Key Metrics We Monitor & Maintain
Poor metrics = account suspension or Buy Box loss. We keep your account in the green zone at all times.
| Metric | Our Target | Why It Matters |
|---|---|---|
| Order Defect Rate (ODR) | < 1% | Critical — affects account standing |
| Late Shipment Rate | < 4% | Critical — Prime/badge eligibility |
| Pre-fulfillment Cancel Rate | < 2.5% | High — affects Buy Box |
| Seller Response Time | < 24 hours | High — customer satisfaction |
| Return Rate (Fashion) | < 20% | Medium — profitability metric |
| Catalog Quality Score | > 80% | Medium — search ranking |
| Ad ACOS (Amazon) | < 30% | Medium — advertising efficiency |
How Our Account Management Works
Hand over your marketplace operations in 4 steps — we take it from there
Share Account Details on WhatsApp
Tell us which platforms, your current challenges (sales, returns, account health), and monthly volume
Account Audit & Access Setup
We audit your account health and catalog, then get sub-user access — no main credential sharing needed
Management Begins
Our team handles daily orders, catalog, messages, returns, and ads — you focus on sourcing and growth
Weekly Reports on WhatsApp
Every week: sales summary, key wins, issues resolved, and next week's action plan — all on WhatsApp
Everything We Handle for You
Monthly Management Plans
Minimum 3-month commitment. Cancel anytime after that with 30 days notice.
Basic
One platform, core operations
- ✓1 marketplace (Amazon OR Flipkart OR Meesho)
- ✓Daily order monitoring & dispatch
- ✓Catalog updates (up to 20 changes/month)
- ✓Customer message responses (24hr SLA)
- ✓Returns & refund management
- ✓Account health monitoring
- ✓Weekly WhatsApp summary report
Standard
Two platforms + ads management
- ✓2 marketplaces (any combination)
- ✓Everything in Basic
- ✓Sponsored Products ads management
- ✓Unlimited catalog updates
- ✓Inventory sync & alerts
- ✓Monthly detailed performance report
- ✓Account health recovery (if needed)
- ✓Dedicated WhatsApp account manager
Advanced
All 3 platforms, full management
- ✓Amazon + Flipkart + Meesho
- ✓Everything in Standard
- ✓Full ads management all platforms
- ✓New product listing (up to 50/month)
- ✓A+ Content / EBC management
- ✓Competitor price intelligence
- ✓Monthly strategy call (30 min)
- ✓Priority WhatsApp support
- ✓Minimum 3-month commitment
* Ad spend budget is separate and paid by you directly to the platform. GST extra on service fee. Minimum 3-month commitment required for all plans.
Frequently Asked Questions — Marketplace Account Management
Our service includes daily order monitoring and processing, catalog maintenance (listings, prices, inventory), customer message responses within 24 hours, returns and refund management, account health monitoring, performance metric maintenance, and advertising management (Sponsored Products). We manage Amazon, Flipkart, and Meesho.
We use sub-user / user permission features on Amazon Seller Central and Flipkart Seller Hub — these allow account management without sharing your main login password. You grant us limited access to specific functions only. We also sign an NDA on request. Your account remains fully under your control.
We manage Amazon India, Flipkart, Meesho, and can also handle Myntra, Nykaa, JioMart, Snapdeal, and Ajio. Our primary expertise is Amazon, Flipkart, and Meesho which cover 90%+ of Indian e-commerce. Multi-platform management is available at discounted combo rates.
Yes. We handle Plan of Action (POA) submissions for policy violations, appeals for account suspensions, ODR reduction strategies, late shipment rate improvement, and ASIN reinstatement for suppressed listings. Account health restoration is available standalone or as part of ongoing management.
Yes, advertising management is included in Standard and Advanced plans. We create and optimize Sponsored Products campaigns on Amazon, manage Flipkart Ads, and optimize bids for maximum ROAS. Ad budget is set by you — we manage the campaigns. Minimum monthly ad spend of ₹5,000 required.
We manage the full returns process — tracking return shipments, verifying returned item condition, raising disputes for damaged returns, updating inventory post-return, and analyzing return reasons to suggest improvements that reduce future return rates.
You receive: Weekly WhatsApp summary (orders, revenue, top sellers, issues resolved), Monthly detailed report (sales trend, ad performance, return analysis, competitor pricing), and Account health snapshot every 2 weeks. All reports via WhatsApp or as PDF/Excel on request.
Minimal involvement required. You approve new product additions, major pricing changes, and ad budgets. Routine operations — order processing, customer messages, returns, catalog updates, performance monitoring — we handle independently. Weekly summaries keep you informed without daily overload.
Our minimum commitment is 3 months, as meaningful results take 60–90 days to reflect in sales and rankings. After 3 months, you can continue month-to-month. We offer discounts for 6-month and 12-month commitments.
Basic: ₹4,999/month — one platform, core operations. Standard: ₹8,999/month — two platforms plus ads management. Advanced: ₹14,999/month — Amazon + Flipkart + Meesho with full ads and dedicated account manager. WhatsApp us for a custom quote for high-volume sellers.
You May Also Need
Amazon Seller Account Setup
Set up seller account on Amazon India — verification, listing and launch.
Flipkart Seller Setup
Create your Flipkart seller account — onboarding, KYC, bank setup, listing.
Shopify Store Setup
Build your Shopify online store — theme, products, payment, shipping setup.
Meesho Seller Onboarding
Set up your Meesho supplier account — registration, catalogue, listing complete.
Let Us Manage Your Marketplace Accounts
Stop losing sales to poor account health, slow responses, and unmanaged returns. Hand it over to us — WhatsApp now for a free account audit.