Refund & Cancellation Policy

1. Business Information

2. Nature of Services

IndiaBizStation provides professional, digital, and knowledge-based services including — but not limited to — government document assistance, business registration, accounting and taxation, legal compliance, software development, digital marketing, architectural drawings, HR services, e-commerce setup, automation, and business consulting.

These services are primarily intangible, expertise-driven, and time-bound. Once a service is initiated, significant human effort, expert time, third-party costs, and operational resources are deployed immediately. This is the primary reason why completed or in-progress services are generally non-refundable.

3. Refundable vs. Non-Refundable Services

4. Cancellation Policy

To request a cancellation, the following conditions must be met:

• Cancellation request must be submitted in writing — via email to hello@indiabizstation.com or via WhatsApp message to +91 89623 04412.
• Request must be submitted within 24 hours of payment and before service initiation. Requests received after this window, or after work has commenced, will not be eligible for cancellation or refund.
• The cancellation request must include your name, contact number, order/payment reference, and the reason for cancellation.
• IndiaBizStation reserves the right to determine, at its sole discretion, whether service initiation has commenced for the purposes of this policy.

5. How to Request a Refund

To request a refund, follow these steps:

6. Refund Processing Timeline

Please note that the actual credit to your account depends on the policies and processing timelines of your bank or payment provider, which are beyond IndiaBizStation's control. In case of delays beyond 10 business days after refund initiation, please contact your bank directly with the refund reference number we provide.

7. Partial Refunds

In exceptional circumstances, IndiaBizStation may, at its sole discretion, approve a partial refund based on:

• The stage of service completion at the time of cancellation request
• Expert time, resources, and effort already expended
• Third-party or government costs already incurred on behalf of the client
• The specific scope and nature of the service availed

Any partial refund approved will be calculated after deducting: (a) the cost of work completed or in progress, (b) any government fees or third-party costs paid, and (c) applicable payment gateway charges.

8. Payment Gateway & Transaction Charges

Payment gateway charges, transaction fees, convenience fees, GST on payment processing, or any other deductions levied by Razorpay or other third-party payment processors are non-refundable under any circumstances.

These charges are collected by and paid to the payment gateway directly and are entirely outside IndiaBizStation's control.

Refund amounts will be net of any such non-refundable payment gateway charges that were applicable at the time of the original transaction.

9. No Refund on Government Outcomes

IndiaBizStation acts as a professional facilitator. We prepare, compile, and submit your documents to relevant authorities on your behalf. The final decision on approvals, registrations, or certifications rests entirely with the respective government department or regulatory authority.

No refunds shall be issued based on outcomes that are beyond our control, including:

• Rejection of applications by government departments (MCA, GSTN, IT Department, Trademark Registry, FSSAI, DGFT, etc.)
• Government portal downtime, technical failures, or delays
• Policy changes, regulatory amendments, or new requirements introduced by authorities
• Processing delays during peak periods or government holidays

10. Disputes & Escalation

If you are dissatisfied with the outcome of a refund request or have a dispute related to a service or payment, please follow this escalation path:

All disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of courts in Rewa, Madhya Pradesh, India.

11. Policy Modifications

IndiaBizStation reserves the right to amend, update, or modify this Refund & Cancellation Policy at any time. All changes will be effective immediately upon publication on this page with an updated date. Continued use of our services constitutes acceptance of the revised Policy.